At Steppers, we aim to deliver your order quickly and securely. This Shipping Policy outlines our delivery options, timelines, and charges.
1. Processing Time
- Orders are processed within 1–2 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Rates & Delivery Times
We currently deliver across the UK & Europe.
- UK Standard Delivery: 3–5 business days
- UK Express Delivery: 1–2 business days
- European Delivery: 5–10 business days (depending on location)
📌 Shipping costs are calculated at checkout based on your location and delivery method.
3. Free Shipping
We offer Free Standard Shipping on orders above £50 (UK only).
4. International Shipping
Currently, we only ship within the UK & selected European countries. For international inquiries, please contact contact@steppers.uk?
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can track your parcel online until it reaches your doorstep.
6. Delays
While we strive to deliver on time, delays may occur due to:
- Courier service issues
- Weather conditions
- Customs processing (for EU orders)
If your order is delayed, please contact us and we will assist you.
7. Incorrect Address
Customers are responsible for providing the correct shipping details. Steppers is not liable for lost packages due to incorrect addresses provided at checkout.